Verbs with condemning semantics or direct negative assessment: to steal, to snatch.
Words that contain negative meaning (very expressive) of assessment of someones personality: a reptile.
Occasional (specially created) punning formation of directed on humiliation or insult to the recipient.
Boorishness a type of human behavior which is characterized as a sharp, rude and non-cooperative way of communicating; rudeness, insolence, cheekiness, which are put together and coupled with impunity. At the same time we must understand whether youve been rude or not will be decided by your boss, because concept of rudeness isnt under legal regulations.
Threat an intention pronounced in any form, causing any physical, material or any harm to public or private interest. The most dangerous threats, such as murders, grievous bodily harm or destruction of property, constitute specific offenses and are punishable under criminal procedure.
All information about the consequences of clients actions, any analysis of options to solve his problem the staff must not inform the client in an abusive form, tone, and also the form of threats. During every conversation with the client an employee should emphasize his respect to the identity of the interlocutor on their part and on the part of the Bank.