Лояльность персонала медицинских организаций: теория и практика - Богдан Игнат Викторович 9 стр.


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См. например, Gallup. Lewis & Clark College Employee Engagement Q12. URL: https://www.lclark. edu/live/files/25928-q12-employee-engagement-report-detail (accessed 17.12.2021).

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Schaufeli W., Bakker A.. Utrecht work engagement scale. Preliminary Manual [Version 1.1, December 2004] URL: https://www.wilmarschaufeli.nl/publications/Schaufeli/Test%20Manuals/Test_manu-al_UWES_English.pdf (accessed 19.10.2021).

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Yang X., Tian P., Zhang Z. A comparative study on several national customer satisfaction indices (CSI) // Aetna School of Management, Shanghai Jiao Tong University, Shanghai, PR China. 2019. URL: https://www.van-haaften.nl/images/documents/pdf/A%20Comparative%20Study%20on%20Sever-al%20National%20Customer%20Satisfaction.pdf (accessed 20.10.2021).

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Netigate. How the Employee Satisfaction Index (ESI) works and how to use it URL: https://www. netigate.net/articles/human-resources/how-the-employee-satisfaction-index-esi-works-and-how-to-use-it/ (accessed 21.06.2021).

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Critizr. Measuring employee satisfaction URL: https://business.critizr.com/en/blog/measuring-employee-satisfaction (accessed 19.10.2021).

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Netigate. How the Employee Satisfaction Index (ESI) works and how to use it URL: https://www. netigate.net/articles/human-resources/how-the-employee-satisfaction-index-esi-works-and-how-to-use-it/ (accessed 21.06.2021).

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Чаще в работах, хотя и менее корректно, фамилию автора транскрибируют как «Маслач».

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Водопьянова Н. Е., Старченкова Е. С., Наследов А. Д. Стандартизированный опросник «Профессиональное выгорание» для специалистов социономических профессий // Вестник Санкт-Петербургского университета. Социология. 2013.  4. С. 2122.

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Maslach C., Schaufelli W.B., Leiter M.P. Job burnout // Annual Review of Psychology. 2001. Vol 52. P. 416.

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Бойко В.В. Психоэнергетика. СПб.: Питер, 2008. 416 с.

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Robertson-Smith G. Markwick C. A Review of Current Thinking (IES Report). Institute for Employment Studies, 2009. URL: https://www.employment-studies.co.uk/system/files/resources/files/469.pdf (accessed 19.10.2021).

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Там же.

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